Call: 07425 411502 | Email: fishing@tacklingminds.org

Call: 07425 411502 | Email: fishing@tacklingminds.org

Returns Policy

Sometimes we understand an item just isn’t right, here’s what to do about it:

You will need a Main Source Returns Form, you can download it here: https://tacklingminds.org/wp-content/uploads/2021/02/Return-Form.pdf

Returns Policy

If you are not completely satisfied with your purchase, you need to notify us within 14 days of your order being received that you wish to return the item(s). These then need to be returned to us within a further 14 days from you notifying us for a refund or exchange.

Failure to notify us of your return or the return being received after the period stated above will mean we are unable to offer a refund and your goods will be returned to you.

The items need to be returned in exactly the same condition you received them in, with labels intact.

We can offer a refund or exchange but we will not refund the original postage costs, if you have simply changed your mind.

Refunds will be processed within 14 days of receipt of the item and you will receive a ‘credit memo’ email to confirm.

House Rules:

Please make sure that the item(s) are in exactly the same condition that you received them in, including no marks on the item, any debris, visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.

Occasionally we offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.

We’re not responsible for returns in transit so please use a recorded service to make sure they arrive safely. You will be required to post the item(s) back to us and you will need to cover the cost of returning.

Speak to us if you have any questions : +447425411502 or use our Contact Form HERE

UK Customers – How To Make A Return :

• Download the Returns Form : https://tacklingminds.org/wp-content/uploads/2021/02/Return-Form.pdf
• Fill out the Returns Form
• Please ship your Goods and Returns Form in the post to us

International Customers – How To Make A Return:

• Download theReturns Form : https://tacklingminds.org/wp-content/uploads/2021/02/Return-Form.pdf
• Fill out the Returns Form
• If you are returning items from outside of the EU, please write on the outside of the package
‘Returned goods, relief applied for.’ This will avoid any unnecessary customs charges.
• Please ship your Goods and Returns Form in the post to us

Faulty Goods :

If your item(s) received are faulty, you have 30 days to return them to us from the date you received your item(s). Usually if something is faulty due to a manufacturing defect it will happen within a short space of time from wearing the item.

We can’t accept returns due to excessive wear of a product.

If you think you may have a faulty item(s), the first step is to send us an email with detailed pictures of the faulty area, we can then forward these to the manufacturer who will either ask for additional inspection or confirm the fault.